DISCOVER CAPE VERDE TERMS AND CONDITIONS
Please read these Terms and Conditions carefully, they contain important information about your holiday.
DISCOVER CAPE VERDE
We are "Discover Cape Verde" a limited company incorporated in England (company number 5994697) and Cape Verde whose registered address is Blendworth Farm, Blendworth, Horndean, Hants, PO8 0AG. The site (www.discovercapeverde.com) is owned and operated by Discover Cape Verde. For purposes of the policy, references to "we", "our", and "us" mean Discover Cape Verde.
1. CONTRACT
Your binding contract is with Discover Cape Verde Ltd, details above.
A binding contract is only entered into after we have received a signed contract or a deposit payment and we have issued a written confirmation invoice via email or letter. By making the booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details we have confirmed and inform us immediately of any errors.
2. PAYMENT
In order to make a booking, a deposit is required. The deposit is variable and will be confirmed at time of booking. The balance of the holiday is due 8 weeks prior to departure. If the booking is made less than 8 weeks before departure, the full amount is due on booking. If any balance remains unpaid we reserve the right to treat the booking as cancelled and apply the cancellation charges as set out below. Payment must be in the currency of the invoice and you will be responsible for any bank charges. Payment is made by cheque or bank transfer.
3. INSURANCE, PASSPORTS, VISAS AND HEALTH REQUIREMENTS
It is essential that you take out a comprehensive insurance policy to cover you during your holiday and acceptance of your booking is conditional on proof of adequate insurance.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before your departure. Discover Cape Verde cannot accept liability if any client is refused entry onto any transportation or into Cape Verde due to failure on their part to carry correct documentation. All British nationals require a visa for entry into Cape Verde. This can be obtained on arrival or prior to arrival by contacting us at least 14 days before departure.
4. INFORMATION
Whilst we make every effort to ensure that the information on our website is accurate and not misleading, it is published a while before your holiday takes place and may be subject to change. We reserve the right to make changes to the website and any information it contains at any time. You will be informed of any material changes prior to your booking.
5. CHANGES AND CANCELLATIONS BY YOU
(A) CHANGES
We will do our best to assist you in altering your arrangements after booking, but cannot guarantee that this will be possible. You will be responsible for any changes and costs as a result of such amendment and we reserve the right to charge an additional £50 administration fee plus any applicable charges levied by our suppliers. We reserve the right to treat any amendment less than 6 weeks prior to the date of departure as a cancellation and apply the cancellation charges set out below. If you are prevented from taking your holiday for reasons beyond your control, you have the right to request the transfer of your booking to a person who fulfils any of the conditions that may apply to the holiday, subject to our prior approval. Such person will be bound by this contract and will be jointly and severally responsible with you for payment. We reserve the right to charge an administration fee of £50 for such a transfer.
(B) CANCELLATIONS
All cancellations must be made in writing by email or letter by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:
NO. OF DAYS NOTICE OF CANCELLATION PRIOR TO DEPATURE | % CHARGE OF TOTAL HOLIDAY COST EXCL VAT |
More than 42 days | Loss of deposit |
42 - 29 days | 50 % |
28 - 22 days | 75 % |
21- 14 days | 90 % |
Less than 14 days | 100 % |
6. CHANGES AND CANCELLATIONS BY DISCOVER CAPE VERDE
(A) CHANGES
It is occasionally necessary for us to make changes to advertised products and services as described in Clause 4. In exceptional circumstances we may have to modify your holiday after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change to a lower standard of accommodation), we will notify you as soon as practically possible and offer you a choice of (i) accepting alternative arrangements; (ii) arranging an alternative holiday with us (iii) cancelling your holiday. Regardless of the option you choose we will pay you compensation, unless the change has been caused by Force Majeure or low bookings, as stated below:
NO. OF DAYS NOTICE PRIOR TO DEPARTURE | COMPENSATION PER PASSENGER |
More than 42 days | Nil |
42 - 29 days | £ 10 |
28 - 22 days | £ 20 |
21- 14 days | £ 35 |
Less than 14 days | £ 50 |
(B) CHANGES DURING THE HOLIDAY
If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.
(C) CANCELLATION
Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard together with a price refund if appropriate, or will give you a full and prompt refund.
(D) FORCE MAJEURE
Compensation will not be payable in any cases where an amendment, change or cancellation is due to an unusual or unforeseeable event or circumstance beyond our reasonable control (“Force Majeure”). These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of god, closure of airports, changes of schedules or operational decisions of transport providers.
(E) TRAVEL DELAYS
Unfortunately we cannot accept responsibility for airline delays and do not provide for arrangements for meals, overnight accommodation or any other cost resulting from delay.
7. PRICES
All prices advertised or quoted are for guidance only and may be subject to fluctuation until the booking is concluded. Upon booking any increase in price will be limited to reflect increases in transportation costs, dues, taxes (including VAT), fees chargeable for services, Government action or exchange rate variation.
8. EXCHANGE RATES
The rate of exchange used for calculating the price of your holiday is currently £ 1 = Euro 1.45.
9. CHARGES FOR ITEMS AND DAMAGES IN NON-INCLUSIVE HOTELS AND APARTMENTS
You enter into a separate contract with the hotel or residence for these items (e.g. parking, bar bills etc.), and agree to pay locally for any charges for items or services used by your party and not included in your holiday price. The accommodation we arrange for you can only be used by those people named on your Invoice. You are not allowed to share the accommodation with anyone else or let anyone else stay there.
10. SWIMMING POOLS AND OTHER FACILITIES
Where a swimming pool or other facility is referred to as being available for use, such availability is at the hotelier's discretion and is understood to be conditional upon temporary or unavoidable closure necessitated by: the hotels essential maintenance programme, accident, damage or malfunction of equipment, and in the case of swimming pools: compliance with any water conservation regulations imposed in times of drought, damage or malfunction of the mains water supply. The above are understood to be a result of force majeure and not to reflect on our failure to deliver an advertised facility.
11. OUR RESPONSIBILITIES TO YOU
We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards. Please remember that the appropriate standards will be those prevalent in your destination. We undertake the following responsibilities in connection with your holiday: (a) to pay reasonable compensation (subject to (c) below) if the product or service supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than the holiday cost attributable to the complaint; (b) We accept no liability to you for (i) any circumstance where you or any member of your group is at fault, (ii) if the circumstance giving rise to the claim is the fault of someone else not connected with providing the services which form part of our holiday contract with you, (iii) if circumstance giving rise to the claim is due to any unusual or unexpected circumstances beyond our reasonable control which could not have been avoided, or (iv) if the circumstance giving rise to the claim is due to any event which we or the supplier of any service could not anticipate, expect or reasonably prevent; and, (c) any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.
12. YOUR RESPONSIBILITIES TO US
By accepting these terms and conditions, you undertake the following responsibilities in connection with your holiday: (a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. Any unresolved complaints must be provided to us in writing within 14 days of your return. (b) It is your responsibility to ensure that all necessary passport (with 6 months validity from the return date of travel), visa, vaccination and other health documents are in order. (c) It is your responsibility to arrange suitable personal travel insurance cover.
13. SPECIAL REQUESTS
Whilst we will endeavour to comply with any special requests such we can only do so on a goodwill basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.
14. EXCURSIONS AND ACTIVITIES
We are only responsible for excursions and activities sold by us and which form part of your holiday contract.
15. DOCUMENTATION
Your hotel vouchers, activity vouchers and information regarding your holiday will be sent to you approximately 2 weeks prior to departure by email or letter.
16. JURISDICTION
This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.
DISCOVER CAPE VERDE WEBSITE TERMS AND CONDITIONS
1. GENERAL
The following are the terms and conditions applicable to access to and/or use of the Discover Cape Verde website (the "Site"). By gaining access to and/or using the Site, you agree to comply with these terms and conditions and all applicable laws, rules and regulations governing use of the Site. The Site is owned and operated by Discover Cape Verde Ltd. We reserve the right to change these terms and conditions at any time by posting a new version on the Site, so please check this page of the Site regularly.
2. RESTRICTIONS ON USE
The information and materials on the Site (Information) are provided for the personal use of customers or potential customers of Discover Cape Verde (the “Customer” or “You”) to review. Customers are authorised to visit, view and keep copies of pages on the Site for their own personal use only.
3. DISCOVER CAPE VERDE PROPERTY
The Site and all Information and other content on the Site (including, but without limitation, text, graphics, videos, music, sound and links) is the property of Discover Cape Verde and/or is used under licence from its suppliers and is protected under international treaty provisions and world-wide copyright laws.
Except as expressly permitted by these terms and conditions, none of the Information nor any such content may be reproduced, copied, edited, published, transmitted or downloaded in any way without the prior written consent of Discover Cape Verde nor does Discover Cape Verde grant any express or implied right to you under any of its trademarks, copyrights or other proprietary rights.
4. EXTERNAL LINKS
You may from time to time be provided with links to other websites through use of the Site. These sites are not controlled by Discover Cape Verde in any way and Discover Cape Verde is not responsible for the accuracy, completeness, legality or any other aspect of these other sites including any content provided on them.
5. TERMINATION
Failure to comply with these terms and conditions may result in the termination of your right of access to the Site by us (without refund or further notice to you), including your right to use the Site in the future, along with any other rights which you may have acquired. Furthermore we may require you to destroy any information downloaded, printed or otherwise copied from the Site and may cancel any orders placed by you.
6. DISCLAIMER
Use of the Site is at your own risk. While Discover Cape Verde endeavours to ensure that the site is secure we cannot guarantee the security of your personal information, nor that the Site (or any site to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. Discover Cape Verde excludes to the fullest extent permitted by applicable law all liability for any loss, expenses or damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of additional revenue or other consequential or economic Discover Cape Verde is not responsible for the acts or omissions of any Customers, other users of the Site, advertisers on the Site or other third parties connected with the Site nor for the events, services or products of any event organiser, venue, promoter, producer or other third party connected with any event or product sold on the Site.
The Site is controlled and operated by Discover Cape Verde.
7. GOVERNING LAW
These terms and conditions are to be governed by and construed in accordance with English law and any dispute or question in connection with them will be subject to the exclusive jurisdiction of the Courts of England and Wales.